Sales Agreement

RETURN TERMS

1-We ask you to use your return request and choose your product with info@genioshoes.com within seven business days following the size of your order.

2-You need to give feedback to Genio for incoming forwarding.

3-Reported returns exceeding seven business days will not be accepted. We will send your size a confirmation email.

4-With the return editor product, along with the original invoice, the package is undamaged, unused, not damaged as a result of usage error, you need to return it by specifying the order number.

5-The product's box, packaging, and standard accessories, if any, must be contained in the package returned to us without any damage.

6-After confirmation of the refund, you can inform you by e-mail.

REPLACEMENT CONDITIONS

1-In any shopping you make from Genio, you can request a requirement change as the size of the product dimensions do not match.

2-Different size of the relevant user must be available in our stocks.

3-You can also return the product by performing the specified tracking specified between seven days from the time you receive it. Please return to info@genioshoes.com for the return, please indicate what the problem is in your mail and your order number.

OTHER TERMS

1-When your order is delivered, you should open your package accompanied by the cargo officer, check the product, and if there is a problem for you, keep a record and send the package back to Genio.

2-Do not damage the original packaging, destroyed, it is important from any use.

3-Customer, shipping fee for product distribution.

4-Refund is not accepted in single use environment.

5-The consumer / buyer accepts, declares and undertakes that he has read and understood the return conditions.

SHOE

BOOT

SNEAKERS

SLIPPERS

Sales Agreement